Pamela G. Dinnoo, MPA, CHAM

Pamela Dinnoo is a highly accomplished Senior Healthcare Consultant with over 25 years of experience in the healthcare industry. Based in New Hyde Park, New York, she specializes in revenue cycle management, patient access, and front-end operations, combining deep clinical knowledge with operational expertise. Pamela is known for her ability to integrate technology and process improvement strategies into healthcare systems, enhancing both patient and staff satisfaction while optimizing operational efficiency.

Her academic foundation laid the groundwork for her successful career. Pamela earned a Master of Public Administration with a concentration in Healthcare Administration from Long Island University’s Brooklyn campus. She also holds a Bachelor’s degree from Stony Brook University and an Associate’s degree from Queensborough Community College. In addition, she actively participates in professional organizations including the American College of Healthcare Executives (ACHE) and the New England Healthcare Assembly of Managers (NEHAM), reflecting her commitment to continuous professional growth.

Pamela began her career in healthcare as a Medical Assistant in an OBGYN office, where her dedication and curiosity quickly propelled her through a variety of roles. Over the years, she honed her expertise in bridging clinical operations with administrative efficiency, ultimately guiding organizations in revenue management strategies that strengthen financial performance and patient outcomes. Her work spans large health systems, including Northwell Health and the Hospital for Special Surgery, where she led patient access services and registration operations for over a decade.

Beyond her operational expertise, Pamela has also been deeply involved in healthcare education and mentoring. She has helped patients navigate complex healthcare plan changes and has delivered presentations on historic healthcare transitions, such as the shift from traditional Medicaid to Medicaid managed care. Pamela credits much of her leadership philosophy to the mentors who influenced her early career, inspiring her to foster collaboration, empathy, and professional development in every team she leads.

Looking ahead, Pamela envisions expanding her impact through senior care initiatives and adjunct teaching, sharing her practical knowledge with future healthcare leaders. Outside of work, she enjoys engaging with her community through dining, social events, and cultural activities, reflecting her vibrant personality. Pamela Dinnoo exemplifies the blend of strategic insight, operational excellence, and compassionate leadership that defines today’s top healthcare professionals.

• Master of Public Administration (MPA), Health Administration – Long Island University, Brooklyn, NY
• Bachelor’s Degree, Psychology/Sociology – SUNY Stony Brook
• Associate’s Degree – Queensborough Community College

• Member, American College of Healthcare Executives (ACHE)
• Member, New England Healthcare Assembly of Managers (NEHAM)

• HSS Interdisciplinary Team Award 2008
• HSS Culture of Safety Poster Recipient 2008
• First Presbyterian Medical Scholarship 1995
• Community Service Award 1995

• American College of Healthcare Executives
• National Association of Healthcare Access Management

• Speaker at New York University on Medicaid managed care transition
• Active contributor to professional healthcare discussions and leadership insights on LinkedIn