Melissa Hampton-Hartfield

Melissa Hartfield is a highly experienced healthcare professional specializing in medical billing, coding, and revenue cycle management, with over 25 years in the field. She currently serves as Director of Billing at Connecticut Hospice, where she combines her technical expertise with compassionate advocacy for patients and families during end-of-life care. Her career spans multiple healthcare environments, including hospital settings, regional laboratory supervision at Quest Diagnostics, and technical school education, where she spent 15 years teaching and serving as Director of Externship. Melissa holds multiple certifications, including CCS, EPIC, Cerner, Citrix, 3M, ABHES Evaluator, and American Heart Association CPR Instructor, and she earned her Associate Credits in Health Management and Special Education from University of Phoenix and Grand Canyon University in 2004. Melissa’s professional focus is on revenue cycle management, behavioral health, trauma, and surgical billing. She has expertise in telemedicine, professional and facility claims, payer relations, appeals, reimbursement strategies, and compliance with HIPAA and regulatory guidelines. She has led initiatives that improved financial operations by 30%, implemented process improvements and enhanced billing workflows, and trained and mentored staff to maintain high standards in coding accuracy and efficiency. Her work consistently integrates leadership, analytical skills, and operational oversight to ensure sustainable growth while maintaining compliance and client satisfaction. Beyond her technical and administrative accomplishments, Melissa is deeply committed to advocacy and education. She has actively supported autism research and initiatives through Autism Speaks and Yale University Autism Research ABC Program, inspired by her experiences advocating for her own son. Her career in hospice billing is rooted in both professional and personal experiences; supporting family members during end-of-life care, which deepened her commitment to empathy and compassionate service. Melissa’s approach blends precision, leadership, and heartfelt care, reflecting her dedication to improving healthcare operations while making a meaningful difference in patients’ and families’ lives.

• Associate Degree in Health Management and Special Education - University of Phoenix and Grand Canyon University - 2004

• CCS
• EPIC
• Cerner
• Citrix
• 3M certification
• ABHES Evaluator
• American Heart Association CPR Instructor

• Awards from Porter and Chester Institute for best employee and education excellence
• Certification to teach online

• AAPC
• AIHMA
• American Heart Association

• Autism Speaks
• Yale University Autism Research ABC Program
• Waterbury Hospital volunteer work with autism individuals

Melissa has no formal publications but has made significant contributions to healthcare education through her 15 years of teaching experience. She served as Director of Externship at Lincoln Technical, Porter and Chester Institute, and Brantford Hall, where she trained the next generation of medical billing and coding professionals. She also sat on the ABHES board, contributing to healthcare education standards and accreditation. Additionally, she speaks at Yale University as part of the Autism Research ABC Program, sharing her expertise and personal experience as a parent advocate.