JonRyanM. Campbell

JonRyan Campbell serves as Senior Director of System Ambulatory Operations at Carilion Clinic in Roanoke, Virginia, where he oversees the Ambulatory Services Division as part of the executive leadership team. Recruited to Carilion in October from the University of Maryland Medical System, Campbell was brought in specifically to help transform the organization into a truly integrated healthcare delivery system. His primary focus is on patient experience and access to care, with an ambitious goal of reducing new patient wait times to under 7 days across all service lines. Campbell's career path has taken him through several major health systems, each building on his expertise. At University of Maryland Medical System, he oversaw primary care operations. Prior to that, at Tampa General Hospital, which he describes as a truly integrated healthcare delivery system, he managed surgery with a focus on bariatric surgery before transitioning to primary care under the mentorship of senior director Lily Vetti Munez, who helped him develop his quality improvement expertise. Earlier in his career, he worked in dentistry and oral surgery at Marshall Health and completed a dental management training program with Heartland Dental, where he grew his own office to the point of hiring additional dentists and surgeons. Campbell holds a Master's in Healthcare Administration from Marshall University, completed in 2018, and a Bachelor's degree in Public Health with a concentration in Community Health from East Carolina University, completed in 2017. Originally aspiring to become a cardiothoracic surgeon, he shifted his career path after struggling with organic chemistry, guided by his aunt, a former CHRO of a 7-hospital health system in Alabama, who showed him how healthcare leadership could serve communities in meaningful ways. At 31 years old, Campbell has already achieved an executive-level position and is working toward his ultimate goal of becoming CEO of a health system. He is deeply committed to data-driven operations and benchmarking, currently pursuing his ACMPE certification through MGMA. Campbell champions a distinctive leadership philosophy: he believes team members must come first, before patients, because building workflows and processes that support clinicians and staff prevents burnout and enables them to provide better patient care. This servant leadership approach is becoming embedded in Carilion's culture. He works closely with his leader, Paul Davenport, the System Senior Vice President, and credits his success to strong mentorship from his parents, both involved in EMS volunteering for over 30 years, and his aunt, a retired CHRO who continues to coach him weekly from Costa Rica. Campbell is active in professional organizations including MGMA, the American College of Healthcare Executives, SHRM, and the Healthcare Leaders Association of Virginia, for which he recently published an article on improving ambulatory access. He uses the credentials MHA and PPMC (Principles of Practice Management Certificate) after his name.

• Master's in Healthcare Administration
• Marshall University
• 2018
• Bachelor's in Public Health with concentration in Community Health
• East Carolina University
• 2017

• MHA
• PPMC (Principles of Practice Management Certificate)
• Project Management Essentials
• Conscious Communication for Healthcare Leadership Success
• Healthcare Management
• Individual Qualification in Collaborative High Reliability Organizations for Fact Gathers
• USF Modern Management Tools
• USF Lean Six Sigma Yellow Belt
• Diversity
• Equity and Inclusion in the Workplace
• Collaborative Institutional Training Initiative (Social and Behavioral Responsible Conduct Research)

• MGMA (Medical Group Management Association)
• American College of Healthcare Executives (ACHE)
• SHRM
• HCLA Virginia (Healthcare Leaders Association of Virginia)

• Big Brother Big Sister (Florida)
• Orphanage support in Costa Rica
• English language teaching at INA college in Costa Rica

Campbell recently published an article through HCLA Virginia (Healthcare Leaders Association of Virginia) titled 'Improving Ambulatory Access for Levers Healthcare Systems Can Control,' which appears on page 4 of their February newsletter. The article focuses on strategies healthcare systems can implement to improve patient access to ambulatory care services.