Angela Perkins, RN

Registered Nurse
Manager Appeals and Grievances
Centene Corporation
Durham, NC 27707

Angela Perkins is a highly experienced registered nurse with more than two decades of expertise across diverse healthcare settings, including rural community hospitals, tertiary care centers, oncology clinics, and managed care organizations. She holds a Master of Science in Health Services Administration from the University of Wyoming and has built a career grounded in clinical excellence, leadership, and a deep commitment to patient-centered care. Her extensive background spans pediatric and pediatric oncology nursing, where her connection with patients and families has profoundly shaped her approach to compassionate, evidence-based practice.

Currently serving as Manager of Appeals and Grievances at Centene Corporation, Angela plays a critical role in ensuring compliance with Medicaid, Medicare, NCQA, and state regulatory standards. She collaborates with interdisciplinary teams to implement best practices, improve departmental performance, and maintain high-quality outcomes. Under her leadership, compliance audit scores have significantly improved, consistently exceeding 98%, reflecting her strong focus on quality assurance, process improvement, and operational excellence. She is also dedicated to mentoring staff, fostering professional growth, and building sustainable systems that support both patients and healthcare teams.

Throughout her career, Angela has demonstrated a passion for evidence-based practice and quality improvement initiatives. She has led Lean Six Sigma projects, chaired shared governance councils, and contributed to policy development through IRB-approved research, resulting in published work that advances nursing practice. Her leadership experience includes developing mentorship programs, improving chemotherapy administration processes, and enhancing patient satisfaction through targeted initiatives. Her work is driven by a desire to ensure every patient receives the level of care she would expect for her own family.

Angela is currently pursuing her Ph.D. through Liberty University, with the goal of expanding her impact on large healthcare systems through research and innovation. She remains a strong advocate for professional inclusion, shared decision-making, and elevating the voice of both patients and healthcare staff. With a steadfast commitment to excellence, Angela continues to shape the future of healthcare through leadership, research, and a relentless focus on improving outcomes for the communities she serves.

• University of Wyoming - Master's degree, Health Services Administration
• University of Wyoming M.S. in Health Services Administration - Masters, Clinical Nurse Leader

• RN
• MS
• Oncology Certification
• Certified Patient Navigator
• Lean Six Sigma IHI Trained
• McKinsey Management Accelerator Program

• AOA

• Leads Life Group at Church

Areas of Specialization/Expertise

  • Pediatric Oncology
  • Leadership
  • Best Practice Initiatives
  • Quality Improvement
  • Governance Councils
  • Managed Care
  • NCQA Standards
  • CMS Standards
  • Evidence-Based Practice
Q

What do you enjoy most about practicing medicine?

What I enjoy most about my work is patient education. It has always been at the heart of what I do as a nurse, and I find it incredibly rewarding to empower patients and their families with the knowledge they need to navigate their healthcare journey.

Locations

Centene Corporation

Durham, NC 27707